# Troubleshooting Guides

Here we address common issues users might encounter while using the Fluky Telegram bot and provide practical solutions to help you resolve them. If you experience any problems not covered here, please reach out to our support team for assistance.

### Common Issues and Solutions

**Not Enough Funds to Pay the Withdrawal Fee**

**Problem**: You do not have enough cryptocurrency in your internal wallet to cover the blockchain transaction fee for withdrawal.

**Solution**: To complete your withdrawal, you will need to top up your internal wallet with a bit more cryptocurrency. Follow these steps:

1. Obtain your internal wallet address from the bot.
2. Transfer a small amount of cryptocurrency (such as ETH) to this address to cover the fee.
3. Once the wallet is sufficiently funded, initiate the withdrawal again.

**Lag on the Blockchain**

**Problem**: There is a delay in processing your transaction due to network congestion or other blockchain-related issues.

**Solution**: Unfortunately, Fluky cannot influence the speed of blockchain transactions. However, here are a few tips to manage the situation:

* **Patience**: Wait for the transaction to be processed. Most delays are temporary and will resolve on their own.
* **Check Transaction Status**: Use a blockchain explorer to check the status of your transaction. This can provide you with updates and estimated times for completion.

**Receiving Fewer Amounts Due to Rate Volatility**

**Problem**: The amount of cryptocurrency you receive is lower than expected due to fluctuations in exchange rates.

**Solution**: Fluky cannot control cryptocurrency market rates. Here’s how to manage this issue:

* **Understand Market Dynamics**: Be aware that the crypto market is highly volatile. Small fluctuations can impact the final amount you receive.

### Additional Considerations and Solutions

**Difficulty Topping Up the Internal Wallet**

**Problem**: You are having trouble transferring funds to your internal wallet.

**Solution**: Ensure the following:

* **Correct Address**: Double-check that you are using the correct wallet address provided by the bot.
* **Network Confirmation**: Ensure that the transaction has been confirmed on the blockchain network. Use a blockchain explorer to verify the status.

**Issues with Opening Loot Boxes**

**Problem**: You encounter an error or delay when trying to open a loot box.

**Solution**: Try the following steps:

* **Retry**: Wait a few moments and try opening the loot box again.
* **Check Connectivity**: Ensure you have a stable internet connection. Connectivity issues can sometimes cause delays.
* **Contact Support**: If the issue persists, contact our support team with details about the error for further assistance.

**Problems with Claiming Rewards**

**Problem**: Your rewards are not appearing in your internal wallet after opening a loot box.

**Solution**: Follow these steps:

* **Wait a Moment**: Sometimes, there may be a slight delay in processing. Wait a few moments and check your wallet again.
* **Refresh the Bot**: Restart the bot by closing and reopening the chat in Telegram.
* **Verify Transaction**: Use a blockchain explorer to verify that the transaction was processed. If the problem continues, contact support.

#### Getting Further Help

If you encounter any other issues or need additional assistance, please do not hesitate to reach out to our support team. We are here to help ensure you have the best experience with Fluky.

**Contact Support**: <support@fluky.club>
